We are a passionate team from Singapore and our products are made in Taiwan!

Founded with the Asian community in mind, Oher was created to develop formulations that truly understand our skin — its climate, its sensitivities, and its quiet resilience.

Our innovation lies in harmony — blending the wisdom of the Eastern botanicals with the precision of the Western science. This harmony of worlds allows us to craft formulas that are both gentle and powerful — restoring balance, radiance,and confidence to every complexion.

Absolutely! We are committed to ethical beauty, ensuring all our products are 100% cruelty-free.

Our products are crafted without the use of animal-derived ingredients.

We rely on advanced plant-based and biotechnology-derived components to ensure both safety and efficacy.

Standard delivery takes about 3-5 working days after the purchase is made. Delivery of items will be fulfilled by our third party logistics partner.

Tracking number will be provided with the email notification once order is shipped.

We provide free delivery for orders above $60!

For orders below $60, there will be a standard delivery fee of $5 per order.

We ship only within Singapore currently.

Unfortunately, self-collection service is unavailable at this moment.

To initiate a return, simply reach out to our Customer Service team here. When submitting your request, please make sure to include:

• Order Number
• Name of the Item
• Reason for return
• Item Photo

Once we receive your enquiry, our team will review your case and advise you on the appropriate next steps based on the type of return.

All returns and exchanges due to change of mind are subject to a 7-day return and exchange policy from the date you receive your order, as long as the following conditions are met:

• The item is in its original condition — packaging must remain sealed, unused, and free from any marks or damage.
  
• Bundle or set purchases must be returned in full — individual components cannot be returned separately.
  
• Return shipping fees are not covered by Oher — customers are responsible for the cost of sending the item back.
  

Met all these conditions? If your item qualifies, you may reach out to our Customer Service Team here.

Opened and/or used item will not be eligible for exchange.

We’re sorry for the inconvenience. If your parcel isn’t as expected, please reach out to our Customer Service Team by submitting our webform here.

Please also include the following details in your form:

• Photo of the item or parcel received
• Product name
• Order number
  

Please hold on to everything. Do not discard any items related to the issue, as Oher may arrange for the product to be collected for review..

Yes. You may see the ingredients for each product at the end of each designated product page under the heading 'Full Ingredients List'.

We don't offer samples or trials at the moment.

If you wish to try out our masks, you can purchase the Oher Facial Mask Trial Bundle here at a special rate.